Frequently Asked Questions

Does it work for rifles or shotguns?

No, the movement errors that it detects are specifically trained for handguns so it will not work on rifles or shotguns.

How does the AimSteady device give me feedback?

AimSteady gives real-time feedback through earphones connected to your phone. That can be standard earphones, or some people go for Bluetooth earplugs or other hearing protection.

Are earbuds supplied with the device?

No…

Which finger is it worn on?

It can be worn on any finger, on either hand.

How is it sized?

The ring comes with inserts that modify its size between sizes 9 ½ to 14 ½, but it can be worn on any finger so it should fit most firers.

Can it be worn outdoors?

AimSteady is designed to be rugged, it has no buttons or charging port and it waterproof up to 50 meters so it can be worn in any environment.

How long should I expect a single charge to last?

The ring itself has enough battery capacity to last 6 hours, longer than any range session I’ve ever done. When you place it back in the charging unit it will recharge wirelessly and that has enough capacity for 50 full recharges. It depends on ow much time you spend on the range but you should only have to charge the charging unit every couple of months.

What phone platforms are supported?

AimSteady supports both iOS and Android users.

iOS:

  • iPhone 5 and newer
  • Must run iOS 10 or above

Android:

  • Android devices running Android 6 or above

Can I return AimSteady?

Refunds or exchanges are available for purchases made directly through our website within 14 days of receipt of the product. Please ensure that the item you’re returning is repackaged with all the cords, adapters and documentation that were included when you received it.

Is AimSteady covered under a warranty?

AimSteady comes with a 1-year limited warranty. This warranty covers any technical defects or malfunctions. This warranty lasts for one year from shipment of a purchase from an official retailer. Coverage terminates if you sell or otherwise transfer the product. Our warranty policy warrants our products against defects in materials and workmanship under normal use. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

If you are experiencing an issue with AimSteady, please contact support@aimsteady.com.

How safe is your payment platform? Do you store credit card details?

All transactions are encrypted with 128-bit SSL. We use Stripe, an industry-standard credit card processing service, to process online payments, so AimSteady never stores your credit card details.

Stripe has been audited by a PCI-certified auditor, which has in turn been certified as a PCI Level 1 Service Provider, the most stringent level of certification available. You can confirm Stripe’s certification in Visa’s registry of service providers. Stripe is also a participant in the PCI Security Standards Council.

Is AimSteady patented?

Yes, we have multiple patent applications.

Where do you ship?

We currently only ship to the United States. We hope to add more countries in the future, so make sure to check back or sign up for our newsletter for future updates.

When will my order ship?

We will  not charge your purchase until within 28 days of the shipping date. This clause mainly applies to pre-orders where small delays may occur, once production has begun, shipping should happen soon after.

Where can I download the AimSteady app?

The AimSteady app is available for free in the Apple App Store and Google Play Store.

Can my ring be connected to more than one device?

Your ring can only be connected to one mobile device at a time, but you can easily switch connections between phones and tablets!

To switch between devices, you’ll need to disconnect your AimSteady from the first phone/tablet in your AimSteady app (if you’re on iOS, simply “forget” the AimSteady in Bluetooth).

Open the AimSteady app on your second phone/tablet and hit “Connect” in the AimSteady app.

We recommend putting your AimSteady in its charger, and ensuring it lights up, before you begin this process. Even if your AimSteady does not need to be charged, using the charger always helps you get connected!

What is the range of communication between AimSteady and my mobile device?

The Bluetooth technology that powers your AimSteady ring typically has a range of 20-30 ft. This can be affected by the world around you, like walls, and computers, and even people, so the range may vary at times.

 

 

 

If the FAQ didn't cover your query please contact us directly at support@aimsteady.com

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